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Major operators Paddy Power and Ladbrokes closed their outlets on Tuesday, just 24 hours after reopening, once details of a statutory instrument published last Tuesday came to light. Many firms were caught off guard by the development and an emergency meeting was called on Tuesday evening where, according to IBA chairperson Sharon Byrne, most members agreed not to open on Wednesday. Unfortunately, customers are not permitted to use someone else’s payment method on their account. To ensure the highest level of security for our customers, it is our policy that all payment methods used on the site must belong to the Paddy Power account holder. Paddy Power reserves the right to void any bets placed with a payment method not in your own name and suspend your accounts. Please ensure all personal details registered on your Paddy Power account. When closing your Paddy Power account, we offer a number of different methods of closure: A. Regular closure. This type of account closure is designed for those who no longer wish to bet with Paddy Power. They may be unhappy with the service they have received or are moving away for a while. This method of closure will allow you to reopen your account at any time by contacting customer service.

1. Why Is My Paddy Power Account Closed
2. Why Is My Paddy Power Account Closed Captioning
3. Why Is My Paddy Power Account Closed Today
4. Why Is My Paddy Power Account Closed Account
5. Why Is My Paddy Power Account Suspended

Ruling

Resolved - The player became non-responsive to us after we pointed out that the style of play they engaged in would always draw extra scrutiny from any casino security team. That being the case we can't establish whether they did actually breach any casino terms and conditions.

Read our Paddy Power Casino Review.

Player's Complaint

I made a deposit of 100 pounds to Paddy Power with Paysafe and receive a 400 pounds bonus from them through this link:

http://content.paddypower.com/ppc-pages/egaming-channel/instantcasino/affiliates/generic/desktop/green-template/400-matched-500-responsive.html?AFF_ID=10096819&dclid=CO3B3vG9gcoCFUOE2wodFLELOw

Then I made an 8600 pounds withdrawal via Bank Transfer and they closed my account.

I have sent them my passport and driving licence, as well as my bank statement and electricity bill. Can you help me?

My username is: [EDIT]

6 Responses

Hi wizregos43 - welcome to ThePOGG.com!

The bad news is that the only other complaint we've dealt with against Paddy Power they refused to discuss. The good news is after contact them they reviewed the issue internally and resolved it themselves.

I'll contact the casino and see what I can do.

Before I do that I need to know whether you breached any of the following rules:

Placing single bets equal to or in excess of 30% of the value of the bonus before the wagering requirements for that bonus have been met.
EG – You deposit £/€100, accept a £/€100 bonus and place a single bet of £/€60 on any game.
Moving from a low weighted game (20% or less) to a high weighted game (100%) after large wins for the purpose of clearing wagering requirements.
EG – You place at least one bet on any game weighted at 20% or less, win 100% more than your stake and move your original stake and winnings to a game in the above list weighted at 100% in order to meet wagering requirements.
Low risk Roulette bets. ANY bet spread combination on Roulette games covering 75% or more of the table. EG - You bet on Red and Black, You are covering 36 of the 37 possible outcomes, therefore this bet would not count towards any wagering requirements.'

Thanks,

Why Is My Paddy Power Account Closed

ThePOGG

I never breached this term. I deposited 100 and took 400 pounds bonus, and I never bet more than 100 pounds on slots and never less than 40 pounds, I only played slots.

Hi wizregos43,

Why Is My Paddy Power Account Closed Captioning

I'm going to be very frank here - while the play you describe above does not violate the terms I quoted, what it does do is make you stick out like a sore thumb.

There are very few genuine players that can afford to bet £100/spin on slots games and those that genuinely can are unlikely to either care about this amount of money or actually have this amount seized as they'll be seen as far too valuable to the operator. And I'm going to guess that after your big win you then dropped your bet to closer to the £40 mark. Again this doesn't follow the pattern of the average player who tend towards increasing their bets on hot streaks.

When it comes to high rollers, they don't tend to sign-up at a new operator and start betting that size. They'll test it out for a little while first before giving the operator their full trust.

In short, your play would automatically draw attention at which point the operator is going to start looking for other activity on other accounts, whether they won or lost, that bears uncharacteristic similarity to your own activity. I'm not talking about activity that could be considered coincidental, they'll look for strong indicators outside of the norm.

I'll contact Paddy Power, but I can tell you already how this issue is going to play out. They're going to state that this is a security issue and that they will not discuss it. At which point all I'm going to be able to do is direct you to their regulator the Isle of Man Gambling Supervision Commission.

If you're not involved in the operation of multiple accounts my recommendation would be to try and be less obvious about your skilled play in future. This style of betting is always going to get you in trouble.

I'll let you know what I hear back from Paddy Power.

ThePOGG

Hi wizregos43,

I've spoken with Paddy Power and my understanding is that they intend to contact you directly regarding this issue. If you could let me know the content of that communication I'd appreciate it.

Thanks,

ThePOGG

Hi wizregos43,

Have you received any communication from Paddy Power?

Thanks,

ThePOGG

Hi wizregos43,

If we haven't heard from you by Friday the 29th of January we will assume you no longer want our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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With changing government guidelines across the UK & Ireland, this page will keep you updated on everything COVID related in relation to your nearest betting shops. Below will outline which shops are closed, safety measures in those that are open and how you can get paid out on your winning dockets when your local shop is closed.

Getting paid on winning shop bets

If you are holding a winning bet slip, it will be paid as normal when the shops reopen. However, If you have an online account with us we can credit your winning in-store slips to your account. If you’ve got a winner lying around, email a picture of the slip, along with your name, online username and a contact number to shopwinnings@paddypower.com.

Alternatively – if you don’t have a PP online account you can REGISTER HERE and then follow the above steps to have your winning retail bet credited to your online account.

Why Is My Paddy Power Account Closed Today

IRELAND

In line with Government guidelines, all shops in the Republic of Ireland will close from midnight on Wednesday the 21^st October. Our shops in Northern Ireland will trade as normal

UK

In line with Government guidelines all our shops in England will close at 10pm on Wednesday 4^th November. Our Swansea and Cardiff shops remained closed since Friday 23rd until November 9. Our shops in Scotland continue to trade as normal.

Guidelines

As our shops reopen, our number one priority is keeping our customers and team members safe. So, all of our shops will follow the latest government guidelines on social distancing.

Why Is My Paddy Power Account Closed Account

Here’s more on what to expect in our shops:

• We’ll be managing the number of customers in our shops at any one time. Please bear with us.
• Please use our hand sanitisers when you enter our shop, before and after machine use, and again when you leave.
• We have protective screens fitted between our machines and counters for your safety.
• You’ll notice floor markings in-store to help you queue safely. Please keep your distance from others, in line with government advice.
• When writing out bets, please take the pen with you or bin it.
• It’s best to use contactless payment, where possible.
• We may ask customers to temporarily remove face coverings to prove age or for self-exclusion purposes.

Read More:

Why Is My Paddy Power Account Suspended